What is a location evaluation? A location evaluation takes a very close look at your daily business operations. We look at your business methods that work and what methods need improvements.

As a certified technician, professional trainer, and consultant for more than 38 years, I will be able to see things that are probably over looked in your day to day operations. My experience, international travels, and work with diverse companies will help you, your company and employees get back on the track of success.

Concerned areas:

• Location appearance
• Phone skills
• Communication skills
• Customer skills
• K services
• Features and benefits
• Employee evaluations
• Flat rate hour evaluation
• Time management
• Courtesy Car Care Inspection
• Wheel alignment sales ratio
• Vehicle comebacks

Wheel Alignment Assessment and Evaluation - 16 Hours

A first impression evaluation will be conducted of all employees (including management), based on a prospective customers view point. All employees will be evaluated on their professionalism, integrity and communication skills as well as product and service knowledge. We will work on bettering our best and create happier customers. Following this evaluation you will receive an assessment report.

Topics:

• Communications (customers and employees),
• Phone techniques
• Marketing (existing customers vs new customers)
• Invoice follow-up
• Cleanliness
• Equipment assessment