Management Training

3 ½ hours Understanding and Selling automotive services

This 3-4 hour course will enhance your sales staff selling techniques. We will be using a softer selling approach so your customers have a better understanding of their specific needed service or repairs. Now with your sales staff armed with enhanced selling techniques and a full color illustrate guide “Understanding and Selling automotive services” your customers can make better educated buying decisions.  

3-4 hour Phone Training: “Romancing the Phones”

This 3-4 hour training is designed as a "wake up call" for those who think that phones are just a constant annoyance on the job or people who really don't realize how important this vital instrument is in conducting business on a daily basis. We will cover phone techniques as well as the purpose of a business phone and understanding why. We must properly respond in in order to make our phones pay off. Also why is it important to romance the phones? Its not how many phones you have, it's how you use what you have effectively."

Phone Evaluation

These phone evaluation techniques was developed to help protect your investment and add personal identification to your business.

We're looking to improve phone etiquette, constant smiles, keep your regular customers serviced and happy as well as to attract new valued customers. Needless to say with a service like this you learn and improve. Once you acquire great phone techniques more business is sure to follow.

Customer Follow-up Survey

This survy is like a Barometer ( a measuring instrument). The survey will measure four factors: (1) What are my customer concerns; (2) How were my customer's services; (3) Where are my weak areas to be strengthened. (4) What type of my media advertisement is working. These four factors are very important to any successful business.

RECOMMENDATION: DO WHAT EVER IT TAKES TO SATISFY THAT CUSTOMER IMMEDIATELY IF NOT SOONER!

(This important information will be faxed or Federal Expressed)